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Privacy Policy

A legal disclaimer

Newlight Axis Pain Clinic (“the Clinic”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal and personal health information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information and personal health information in accordance with applicable Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

By using our website, booking appointments, or receiving services from our clinic, you consent to the practices described in this policy.

1. Personal Information and Personal Health Information

Personal information means any information that identifies an individual.

Personal health information (PHI) refers to identifying information about an individual's physical or mental health and health care history.

Examples may include:

  • Name

  • Date of birth

  • Address and contact information

  • Email address

  • Health history

  • Diagnosis or treatment information

  • Medical records

  • Insurance information

  • Billing details

  • Appointment history

Personal health information is protected under Ontario law and handled with strict confidentiality.

2. Information We Collect
We collect information in several ways including:
Information You Provide

We may collect information when you:

  • Book appointments online or by phone

  • Complete intake forms

  • Submit contact forms on our website

  • Communicate with our clinic staff

  • Receive treatment from practitioners

  • Submit insurance or benefit claims

Information Collected Automatically

When visiting our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage statistics

This information helps us improve website functionality and user experience.

3. Purpose of Collecting Information

We collect personal information and personal health information to:

  • Provide chiropractic, physiotherapy, massage therapy, and rehabilitation services

  • Assess and diagnose health conditions

  • Develop treatment plans

  • Schedule and manage appointments

  • Maintain patient records

  • Process billing and insurance claims

  • Communicate with patients

  • Improve clinic operations and services

  • Comply with regulatory and legal requirements

Information is only collected for purposes that are reasonable and necessary.

4. Consent

We obtain consent before collecting, using, or disclosing personal information or personal health information, except where permitted or required by law.

Consent may be:

  • Express (written or verbal)

  • Implied through use of services

Patients may withdraw consent at any time subject to legal or contractual obligations.

5. Disclosure of Information

Personal information may be disclosed when necessary for healthcare and operational purposes including:

  • Insurance providers

  • Healthcare practitioners involved in treatment

  • Laboratories or diagnostic providers

  • Regulatory colleges or authorities

  • Legal authorities where required by law

We do not sell, rent, or trade personal information.

6. Protection and Safeguarding of Information

We maintain appropriate administrative, technical, and physical safeguards to protect personal information and personal health information.

These safeguards may include:

  • Secure electronic medical record systems

  • Password-protected systems

  • Limited staff access to patient records

  • Secure servers and encrypted data transmission

  • Physical security of paper records

Only authorized personnel have access to patient information.

7. Retention of Records

Patient records are retained for the period required by applicable professional regulations and legal requirements in Ontario.

After the retention period has expired, records are securely destroyed.

8. Website Cookies and Tracking

Our website may use cookies and analytics tools to understand website traffic and improve user experience.

Cookies may collect information such as:

  • Device information

  • Website navigation behavior

  • Session activity

Users may disable cookies through their browser settings if desired.

9. Third-Party Services

Our website or clinic may use third-party service providers for:

  • Online booking systems

  • Payment processing

  • Website hosting

  • Marketing services

These providers may have access to limited information necessary to perform their services and are required to maintain confidentiality.

10. Access to Personal Information

Individuals have the right to request access to their personal information or personal health information held by the clinic.

Patients may also request corrections if information is inaccurate or incomplete.

Requests should be made in writing to our Privacy Officer.

11. Privacy Breach Protocol

If a breach of personal information occurs that could pose a risk of harm, the clinic will notify affected individuals and regulatory authorities as required by law.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or clinic practices.

The most current version will always be available on our website.

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